Build a Respectful and Productive Work Environment
In today's workplace, the smallest gestures can have the biggest impact. A respectful email, a tidy desk, a calm response to a rude coworker – these seemingly simple acts make the difference between a thriving workplace and a toxic environment. Despite their importance, business etiquette is declining, leading to lower morale, poor communication, and higher turnover. The need for business etiquette training has never been greater.
According to a study by Weber Shandwick, “large American businesses are considered uncivil by 53% of Americans.” This cannot be ignored, considering the same study found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of two years, 26% of Americans reported that they quit a job because it was an uncivil workplace.
Help your team reverse the trend with Business Etiquette Instructor-Led Training. Participants will assess their level of self-respect and dignity and learn to display patience, say no diplomatically, and make a positive impressions to develop more meaningful relationships with colleagues and build a pleasant work environment that boosts productivity.
Key Topics
Dealing with feelings of powerlessness and helplessness
Saying “no” diplomatically
Guidelines for making a good first impression
How to keep your cool when handling a tough customer
How to pick up on nonverbal and subtext messages
How to navigate workplace faux pas
Technology etiquette, including how to effectively use social media
Participants Will Learn
Common business etiquette to build and maintain relationships
Practices for respecting yourself
How to be resilient in difficult situations
To interact in a respectful manner with coworkers and subordinates
How to establish positive human connections
To maintain relationships with strong communication skills
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