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Business Etiquette Instructor-Led Training

Business Etiquette Instructor-Led Training

Build a Respectful and Productive Work Environment

In today's workplace, the smallest gestures can have the biggest impact. A respectful email, a tidy desk, a calm response to a rude coworker – these seemingly simple acts make the difference between a thriving workplace and a toxic environment. Despite their importance, business etiquette is declining, leading to lower morale, poor communication, and higher turnover. The need for business etiquette training has never been greater.

According to a study by Weber Shandwick, “large American businesses are considered uncivil by 53% of Americans.” This cannot be ignored, considering the same study found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of two years, 26% of Americans reported that they quit a job because it was an uncivil workplace.

Help your team reverse the trend with Business Etiquette Instructor-Led Training. Participants will assess their level of self-respect and dignity and learn to display patience, say no diplomatically, and make a positive impressions to develop more meaningful relationships with colleagues and build a pleasant work environment that boosts productivity.

Key Topics

  • Dealing with feelings of powerlessness and helplessness
  • Saying “no” diplomatically
  • Guidelines for making a good first impression
  • How to keep your cool when handling a tough customer
  • How to pick up on nonverbal and subtext messages
  • How to navigate workplace faux pas
  • Technology etiquette, including how to effectively use social media

Participants Will Learn

  • Common business etiquette to build and maintain relationships
  • Practices for respecting yourself
  • How to be resilient in difficult situations
  • To interact in a respectful manner with coworkers and subordinates
  • How to establish positive human connections
  • To maintain relationships with strong communication skills

Ready to Schedule Your Class?

  • Add this item to your cart. Select a quantity of one for each class of up to 20 participants.
  • Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
  • You may also contact us to purchase and schedule your session.
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Variant Variant total Quantity Price Variant total
Virtual ILT Class2750E1BE-SVC-VILT
Virtual ILT Class2750E1BE-SVC-VILT
$2,500.00
$0.00
$2,500.00 $0.00
Onsite ILT Class2750E1BE-SVC-OILT
Onsite ILT Class2750E1BE-SVC-OILT
$2,500.00
$0.00
$2,500.00 $0.00

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