Business Etiquette Instructor-Led Course

Build a Respectful and Productive Work Environment

In the business world, etiquette is an encompassing term that makes the difference between a comfortable work environment and an aggravating one. Whether it is being polite to a rude coworker, keeping a clean workspace, or using proper grammar in an email, small, attentive gestures make the workplace more enjoyable. However, business etiquette has been on the decline.

According to a study by Weber Shandwick, “large American businesses are considered uncivil by 53% of Americans.” This is an important statistic, considering the same study found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of two years, 26% of Americans reported that they quit a job because it was an uncivil workplace.

Being able to assess your level of self-respect and dignity, display patience, say no diplomatically, and make a positive impression allows you to develop more meaningful relationships with colleagues and build a pleasant work environment that boosts productivity. This instructor-led training event covers necessary business etiquette skills. This three-hour business etiquette course offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics of the Business Etiquette Course

• Dealing with feelings of powerlessness and helplessness
• Saying “no” diplomatically
• Guidelines for making a good first impression
• How to keep your cool when handling a tough customer
• How to pick up on nonverbal and subtext messages
• How to navigate workplace faux pas
• Technology etiquette, including how to effectively use social media

Participants Will Learn

• Common business etiquette to build and maintain relationships.
• Practices for respecting yourself.
• How to be resilient in difficult situations.
• To interact in a respectful manner with coworkers and subordinates.
• How to establish positive human connections.
• To maintain relationships with strong communication skills.

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