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Cultural Competency Instructor-Led Course


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With increasing globalization comes diversification in the workplace. As organizations turn to hiring employees from many parts of the world, the need for cultural understanding is at its greatest. Culture shapes the values, habits and thinking patterns which impact work life from communication to time management. If you are visiting another country, working with a different age, race, or gender demographic in the office, or collaborating with a foreign business, the ability to understand and adjust to different cultures is highly important.

Today, large American firms are increasingly led by people with roots in foreign countries. In the next 50 years, the standard office is going to see major cultural and demographic shifts. However, many organizations are not adequately preparing their employees for cultural change. A SHRM study reported that among the Fortune 1000, one-fifth of respondents indicated their organizations have very informal diversity efforts, with 41 percent of study respondents specifying the underlying reason being that they’re “too busy.”

In this class, you will gain the skills to be both aware of your own cultural adaptability and capable of handling cultural change. You will be better at acknowledging norms and differences, building rapport, cross-cultural negotiating, building bridges, and handling sensitive situations. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

  • Developing personal cultural awareness
  • How to build rapport and communicate with your entire body
  • Techniques for giving feedback to ensure understanding
  • Hall’s pattern of communication
  • Behaviors that support and undermine cultural competency
  • Strategies for handling sensitive situations

Participants Will Learn:

  • Identify the elements of cultural competence in the workplace
  • Increase your understanding of your own cultural background and how it affects your perceptions and interpretations of other cultures
  • Recognize three dimensions of cultural awareness when interacting with other cultures
  • Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
  • Understand how values differ among cultures

Ready to schedule your class?

  • Add this item to your cart. Quantity of one for each class of up to 20 participants.
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This item may be found in the following collections
Virtual and Onsite Instructor-Led Courses