Effective Listening Skills Instructor-Led Training

Master the Art of Listening for Better Communication

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, speeds productivity, and creates more active forums of discussion. But listening goes beyond just hearing. From reading body language and facial expressions to discerning emotions to accurately processing messages, listening involves a high level of observation, empathy, and analysis. Yet most of us unknowingly fail to listen.

According to studies on listening, we are distracted, preoccupied, or forgetful about 75% of the time we should be listening. We listen at 125-250 words per minute but think at 1000-3000 words per minute. Immediately after we listen to someone, we only recall about 50% of what they said. This is concerning, given that over 35 business studies indicate that listening is a top skill needed for success in business. So, how can we develop effective listening skills and improve our basic attention and retention?

This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result, you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create a more positive work environment. This three-hour program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics of the Effective Listening Skills Course

• Understanding the difference between effective and ineffective listeners
• How to prepare physically and mentally for listening
• How to fulfill listening steps: ready, receive, review, respond, remember
• Perfecting questioning techniques
• Uncovering hidden messages by comparing body language and words

Participants Will Learn

• How to develop effective listening skills.
• How to describe the importance of listening.
• How to identify barriers to listening well.
• How to implement the steps of active listening.
• How to uncover hidden messages.
• How to listen in emotional situations.

Ready to Schedule Your Class?

• Add this item to your cart. Select a quantity of one for each class of up to 20 participants.
• Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
• You may also contact us to purchase and schedule your session.