How to Get Extraordinary Performance from Ordinary People

• Don't Let Ordinary Performance Be the Norm

When managers get extraordinary performance from their employees, it often occurs by accident or chance. Ordinary performance is the rule. Why is that? Managers do not really manage the performance of their employees. Performance is not engineered. People turn in the best they know how, in most cases, and managers shrug their shoulders and accept it.

Extraordinary performance has to be planned, discussed, and reinforced. Extraordinary performance must be consciously designed by a manager for their employees. That is a difficult, time-consuming, analytical, involving process. How to Get Extraordinary Performance from Ordinary People is a practical, straightforward article describing a five-step performance management system to attain extraordinary performance.

• Understand the necessity of planning, discussing, and reinforcing extraordinary performance.
• Gain a five-step performance management system to achieve exceptional performance.
• Learn techniques for conducting goal-setting sessions, delegating work, and providing effective training and development.
• Gain insights into interpersonal skills and strategies for implementing each step of the performance management system.

How to Get Extraordinary Performance from Ordinary People's five-step approach is perfect for:

• Conducting a goal-setting session
• Delegating work
• Training and development
• Coaching for improved performance
• Performance appraisal

Also included is a discussion of interpersonal skills, suggested strategies for implementing each step, and references for further study.

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