How to Get Extraordinary Performance from Ordinary People
Don't Let Ordinary Performance Be the Norm
When managers get extraordinary performance from their employees, it often occurs by accident or chance. Ordinary performance is the rule. Why is that? Managers do not really manage the performance of their employees. Performance is not engineered. People turn in the best they know how, in most cases, and managers shrug their shoulders and accept it.
Extraordinary performance has to be planned, discussed, and reinforced. Extraordinary performance must be consciously designed by a manager for their employees. That is a difficult, time-consuming, analytical, involving process. How to Get Extraordinary Performance from Ordinary People is a practical, straightforward article describing a five-step performance management system to attain extraordinary performance.
Uses and Applications
How to Get Extraordinary Performance from Ordinary People's five-step approach is perfect for:
- Conducting a goal-setting session
- Delegating work
- Training and development
- Coaching for improved performance
- Performance appraisal
Also included is a discussion of interpersonal skills, suggested strategies for implementing each step, and references for further study.
Learning Outcomes
- Understand the necessity of planning, discussing, and reinforcing extraordinary performance.
- Gain a five-step performance management system to achieve exceptional performance.
- Learn techniques for conducting goal-setting sessions, delegating work, and providing effective training and development.
- Gain insights into interpersonal skills and strategies for implementing each step of the performance management system.
About the Author
Rollin Glaser, Ed.D., is an accomplished trainer, consultant, and expert in the field of adult learning. He is also the co-founder and former chief executive officer of HRDQ. He holds several degrees, including a BS from Northwestern University and an M.Ed. from Northeastern University, as well as an MA and Ed.D. from Columbia University. In addition to many assessments, training games, programs, and articles, Rollin is the author of Personnel Management for Retailers and co-author of The Management of Training and Managing by Design.