Improve Conversations and Drive Success in Teams with Active Listening
Who would you consider a great listener? What sets them apart from an average listener? You might say they show a sincere desire to understand what you have to say. Maybe they have an open mind and are willing to have their assumptions and conclusions about your message corrected. These are all the signs of an active listener –someone who listens with intent and seeks to learn something new and, because of that, remains fully engaged in the conversation.
This program teaches you how to master the skills of active listening so that you can produce important benefits for your team and your organization, like minimizing misunderstandings, encouraging open communication, and increasing cooperation and collaborative problem solving.
Key Topics of the Listening with Intent Training
How to collect information by asking appropriate follow-up questions and paying attention to the context of the message
How to reach an unbiased conclusion about what you have learned
Recognizing "faux listening" responses that signal the absence of active listening
Understanding common situations that block active listening
The differences in how men and women engage in active listening
How to appropriately share and receive negative information or bad news
Participants Will Learn
The process of active listening.
Common situations that block active listening.
To identify personal filters that create obstacles to active listening.
The cultural differences that form barriers to active listening.
Ways to practice active listening in a conflict.
To implement steps to regain the listener’s attention when it has drifted away.
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