About the Authors
James P. Eicher, MA, is a well-respected author and consultant and subject matter expert in the fields of sales, organizational strategy, leadership, and communication. He has held leadership roles at Booz Allen Hamilton, Andersen Worldwide, Symantec, and NetApp. He was also the founder of Cognitive Management, a training and consulting firm with worldwide clients such as Xerox, Reuters, Sony, Simon and Schuster, Amdahl, and Nortel. He is the author of the Leader-Manager Profile and the Neurolinguistic Communication Profile as well as the highly acclaimed book on management communication, Making the Message Clear.
Dr. John Jones (1935-2003) was the president of Organizational Universe Systems. He was best known as the co-founder of University Associates and the co-editor of the experience-based training and consulting handbooks and annuals. He regularly consulted with such clients as AT&T, Baxter Healthcare, Coors, GMC, Xerox, Kaiser-Permanente, Hughes Aircraft, ARC International, and numerous non-profit organizations in education and government.
William L. Bearley, Ed.D. is vice president of Organizational Universe Systems. He is an information systems and organization development consultant, combining his computer expertise with a solid background in human resources. He collaborated with Dr. John Jones on instrumentation in team building, decision making, burnout, and organizational change. He consults with numerous clients, such as AT&T, Honeywell, Xerox, L’Oreal, and many educational and healthcare organizations.