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Selling Essentials: Opening the Sales Call Instructor-Led Course

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You never get a second chance to make a first impression. Ten seconds or less – that's how long the window of opportunity is open for your salespeople to grab a client's attention. And that's why it's vitally important to arm them with the tools that enable them to be confident, sincere, engaging, and successful – before they set foot in their next face-to-face sales call.

With the proper knowledge and preparation, your salespeople can establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients. As a module of the Selling Essentials Training Series, this class is an in-depth training program that does just that.

Key Topics:

  • The framework of a successful first call with a customer which allows you to plan for, and subsequently open the call with confidence
  • How to develop an agenda that resonates with your prospect’s situation and then communicate that agenda in a clear and concise manner
  • Strategies for introducing everyone on the call and reviewing the agenda in your own words
  • How to clearly describe what your company does and the ways you can help to gain customer buy-in and to open the door for a two-sided conversation later in the meeting
  • Situations when you must adapt your agenda to meet customer expectations
  • The typical progression of a customer’s thoughts on making a change and the importance of anticipating business needs

Participants Will Learn:

  • Identify strategies to use for preparing to open the sales call
  • Describe the traits that help you to be successful when opening the call
  • Explain the importance of building rapport
  • Demonstrate how to open the call using a consistent framework
  • Describe tips for successfully opening the sales call

Ready to schedule your class?

  • Add this item to your cart. Quantity of one for each class of up to 20 participants.
  • Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
  • You may also contact us to purchase and schedule your session.
This item may be found in the following collections
Virtual and Onsite Instructor-Led Courses