icon Selling Essentials: Opening the Sales Call Instructor-Led Training Skip to content
HRDQ will be closed on Friday (5/24) and Monday (5/27) for Memorial Day
HRDQ will be closed on Friday (5/24) and Monday (5/27) for Memorial Day

Selling Essentials: Opening the Sales Call Instructor-Led Training

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How to Make an Impactful First Impression

You never get a second chance to make a first impression. Ten seconds or less – that's how long the window of opportunity is open for your salespeople to grab a client's attention on a sales call. And that's why it's vital to arm them with the tools that enable them to be confident, sincere, engaging, and successful – before they set foot in their next face-to-face sales pitch.

With the proper knowledge and preparation, your salespeople can establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients. As a module of the Selling Essentials Training Series, this class is an in-depth training program that teaches the skills to succeed.

Key Topics:

  • How the framework of a successful first sales call with a customer allows you to plan for and subsequently open the call with confidence.
  • How to develop an agenda that resonates with your prospect’s situation and then communicate that agenda in a clear and concise manner.
  • Strategies for introducing everyone on the call and reviewing the agenda in your own words.
  • How to clearly describe what your company does and the ways you can help to gain customer buy-in and open the door for a two-sided conversation later in the meeting.
  • Situations when you must adapt your agenda to meet customer expectations.
  • The typical progression of a customer’s thoughts on making a change and the importance of anticipating business needs.

Participants Will Learn:

  • The strategies to use for preparing to open the sales call.
  • The traits that help you to be successful when opening the call.
  • The importance of building rapport.
  • How to open the call using a consistent framework.
  • Tips for successfully opening the sales call.

Ready to Schedule Your Class?

  • Add this item to your cart. Quantity of one for each class of up to 20 participants.
  • Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
  • You may also contact us to purchase and schedule your session.
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Virtual and Onsite Instructor-Led Courses