SkillBuilders: 50 Communication Skills Activities
Communication is essential for all human interactions, both personal and professional, which is why it's such an integral part of training and development. However, communication skills are often overlooked or only briefly covered in many training and development programs. Whether communication is the main topic or not, it's important to use interactive methods to highlight its importance and help participants improve their communication skills. SkillBuilders: 50 Communication Skills Activities is a creative, engaging, and innovative collection of skill development activities that make it easier for participants to develop their communication skills.
The activities in this collection involve the participants directly in the learning process. The activities can be used in any training program that incorporates communication skills. For example, programs such as customer service, sales training, and supervisory skills all involve communication issues. The activities are designed to address all three learning domains: cognitive, affective, and behavioral. Participants need to acquire knowledge (cognitive) of the communication process and basic principles. They also often need to change attitudes (affective) before they can improve their skills (behavioral).
Eight different communication topics are addressed:
- Communication Awareness
- Delivering Your Message
- Nonverbal Communication
- Communication Conflicts
- Active Listening
- Giving and Receiving Feedback
- Written Communication
- Presentation Skills
Our SkillBuilders Series was designed to strengthen the effectiveness of your customer service representatives. It includes
- Reproducible participant handouts
- Detailed preparation, administration, and debriefing information
- Easy-to-follow facilitator guidelines
- Handy reference table for pinpointing the best activities
Easy to set up, use, and facilitate, these activities rarely require more than 15 minutes each. Engage your participants whether you use this collection in its entirety or choose selected activities.
By the end of the activities, participants will
- Gain a deeper understanding of the communication process.
- Learn how to listen actively and attentively.
- Develop skills to manage and resolve communication conflicts.
- Deliver clear and impactful communication.
50 Communication Skills Print & Digital Combo
The 50 Communication Skills Print & Digital Combo includes the Facilitator Guide in a convenient 3-ring binder format along with the Digital Version. The digital materials will be delivered upon purchase.
50 Communication Skills Digital Version
The 50 Communication Skills Digital Version includes the Facilitator Guide and support materials delivered as a single digital file for a paperless training experience.