SkillBuilders 50 Customer Service Activities Collection

The Ultimate Customer Service Toolkit

The SkillBuilders 50 Customer Service Activities Collection offers activities designed to strengthen the effectiveness of your customer service representatives. Get ready to elevate your customer service team's performance. Our activities are thoughtfully crafted to enhance your representatives' efficiency and effectiveness, ensuring your customers receive top-tier assistance every time.

Elevate your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities. The activities in this collection stimulate discussion and learning by actively involving all participants.

Quick and to the point, the SkillBuilders activities help participants develop the skills necessary to provide quality service.

By the end of the course, participants will

• Develop the ability to communicate more effectively with customers.
• Learn how to quickly and efficiently resolve customer issues.
• Enhance their abilities to work in a team.
• Practice and improve their negotiation skills.

The activities in this collection cover eight critical customer service-related skill areas:

• Change
• Communication
• Data usage
• Excellence
• Negotiation
• Perception
• Problem-solving
• Teamwork

50 Customer Service Activities Print & Digital Combo

The 50 Customer Service Activities Print & Digital Combo includes the facilitator guide in a convenient 3-ring binder format along with the Digital Version. The digital materials will be delivered upon purchase.

50 Customer Service Activities Digital Version

The 50 Customer Service Activities Digital Version includes the facilitator guide and support materials delivered as a single digital file for a paperless training experience.