SkillBuilders 50 Customer Service Activities Collection
The Ultimate Customer Service Toolkit
The SkillBuilders 50 Customer Service Activities Collection offers activities designed to strengthen the effectiveness of your customer service representatives. Get ready to elevate your customer service team's performance. Our activities are thoughtfully crafted to enhance your representatives' efficiency and effectiveness, ensuring your customers receive top-tier assistance every time.
How It Works
Elevate your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities. The activities in this collection stimulate discussion and learning by actively involving all participants.
Quick and to the point, the SkillBuilders activities help participants develop the skills necessary to provide quality service.
Uses and Applications
The activities in this collection cover eight critical customer service-related skill areas:
- Change
- Communication
- Data usage
- Excellence
- Negotiation
- Perception
- Problem-solving
- Teamwork
Product Details
The program includes
- Reproducible participant handouts
- Detailed preparation, administration, and debriefing information
- Easy-to-follow facilitator guidelines
- Handy reference table for pinpointing the best activities for your training needs
Learning Outcomes
By the end of the course, participants will
- Develop the ability to communicate more effectively with customers.
- Learn how to quickly and efficiently resolve customer issues.
- Enhance their abilities to work in a team.
- Practice and improve their negotiation skills.
What to Order
50 Customer Service Activities Print & Digital Combo
The 50 Customer Service Activities Print & Digital Combo includes the facilitator guide in a convenient 3-ring binder format along with the Digital Version. The digital materials will be delivered upon purchase.
50 Customer Service Activities Digital Version
The 50 Customer Service Activities Digital Version includes the facilitator guide and support materials delivered as a single digital file for a paperless training experience.
About the Author
Lorraine Ukens is the owner of Team-ing with Success™, a company specializing in team building and leadership development. Her business experience, which spans more than 20 years, is applied in designing, facilitating, and evaluating programs in a variety of areas. Lorraine developed a comprehensive three-phase training program titled Team-ing with Success™ to help in-house facilitators build and maintain high-performing teams. Lorraine holds an MS in human resource development from Towson State University (Maryland). She is an active member of the American Society for Training and Development. Lorraine is also the creator of Common Currency, published by HRDQ.