Toughest Supervisor Challenges Instructor-Led Training

Successfully Navigate the Many Roles of Supervisors

There are many challenges for supervisors as they have to play more roles than just the overseer. Supervisors often have to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors have to know their employees’ strengths, weaknesses, triggers, and apprehensions and have the communication skills necessary to effectively steer employees in the right direction.

No matter how poor an employee’s behavior is, it is ultimately up to the supervisor to correct the behavior. Sometimes, a bad supervisor can be the source of all the organization’s problems. According to a Huffington Post survey, employees with bad managers are the least productive workers. In fact, 65% of respondents said they would take a new boss over a pay raise!

This course is designed to help you understand your organization’s problems and challenges at a deeper level and give you the communication tools to become an inspiring supervisor. In this guide, you will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, you will be better able to understand your employees’ behavior and motives and react appropriately to them.

Key Topics

• Establish and follow ground rules and frameworks to mediate conflict as a supervisor
• The symptoms and solutions of working with employees who do not take initiative, are know-it-alls, whiners, and backstabbers
• How to identify types of personal problems and general performance issues related to those problems
• Problems that indicate absenteeism, such as tardiness and inappropriate conduct
• The process of EAPs (Employee Assistance Programs) and how supervisors can help employees with these programs

Participants Will Learn

• How to use realism, restraint, and resolve when facing any tough challenge.
• How to effectively resolve conflicts between employees.
• How to deal with layoffs in a way that minimizes the negative effects.
• How to show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary.
• How to deal with employees’ personal problems with sensitivity and fairness.
• How to take control and responsibility in a crisis situation.

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