HR Training Books

Personality Style for Dummies
Personality style is the primary force driving human behavior. Knowing its ins and outs sheds light on just about everything employees do, from how they manage to how they work as part of a team. Discover your team members' unique styles using Personality Style for Dummies, a handy reference guide that illustrates the four unique facets of the Style model.

Business Case for Learning
Executives recognize that learning is necessary to meet the challenges of a complex and global economy, to drive change, and to create greater stakeholder value—in short, learning is critical to an organization's present and future prosperity. Unfortunately, there are some persistent concerns within the learning and development community around the importance of learning as well as how and when it should be provided.

Business-to-Business Relationships Over the Phone
In Business-to-Business Relationships Over the Phone, you'll learn how to capture the customer's full attention and generate interest on not only the first call, but also each subsequent one. It also addresses how to move past the undeservedly poor reputation of telephone sales that has emerged over the years as a result of telemarketing.