Becoming A Customer Service Star - Online Assessment
Becoming A Customer Service Star - Online Assessment
The Becoming a Customer Service Star Online Assessment is designed to help both employees and managers evaluate and enhance their customer service skills across five critical areas: maintaining a positive attitude toward customers, encouraging customer feedback, effectively responding to customer problems, developing repeat relationships, and striving to exceed customer expectations. By assessing behaviors and attitudes in these domains, participants can identify strengths and areas for improvement, leading to actionable strategies for delivering exceptional service and creating memorable customer experiences
What to Order
What to Order
Online Assessment: Order One Per Participant.
The online assessment is administered to participants through the HRDQ Assessment Center and includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.
Focus: Customer Service, Conflict
Type: Assessment
Delivery: HRDQ Online Assessment Center
LENGTH: 15-30 minutes to complete
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