Conflict is inevitable – but how you handle it determines your success. Training for conflict resolution is your key to come out ahead of conflict, and the Conflict Strategies Inventory shows you how.  Conflict Strategies Inventory is backed by over 35 years of research designed to enhance your ability to effectively manage and resolve workplace conflicts.

This training for conflict resolution explores five conflict strategies: integrating, compromising, competing, smoothing, and avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes of each strategy, encourages using more effective tactics, and provides skill practice in resolving day-to-day issues.

These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict and are especially useful for training millennials. Don't let unresolved conflicts hold your team back – unlock better communication and collaboration today with the Conflict Strategies Inventory.

Conflict Strategies Inventory helps individuals discover their preferred conflict strategies and learn how to deal with conflict effectively. These five strategies include:

• Integrating
• Compromising
• Competing
• Smoothing
• Avoiding

The Conflict Strategies Inventory is based on the well-known Blake and Mouton Styles Grid and the works of many other respected researchers in conflict management. Presented with ten everyday workplace situations, individuals identify a preference for one of the five basic conflict strategies listed above. The self-assessment takes approximately 25 minutes to complete, and we recommend that you allow up to one hour to interpret results, debriefing, and action planning.

By the end of this training for conflict resolution, participants will do the following:

• Pinpoint one's preferred strategy for managing conflict
• Discover the five different ways people respond to conflict
• Understand how and when to utilize the integrating conflict strategy
• Learn and practice when to use alternative strategies
• Create a development plan to put the learning into action

Conflict Strategies Inventory has been designed to address the problem of conflict management. It is based on more than 30 years of research and development, combining the works of respected researchers in the conflict management field. Conflict Strategies Inventory helps participants navigate a learning process that exposes their strengths and weaknesses and offers insight to enhance their ability to handle conflict successfully.

The training for conflict resolution can be used to:

• Develop new approaches and solutions
• Tackle recurrent conflict issues with creative strategies.
• Inspire interest and creativity.
• Introduce conflict management skills to teams.

Facilitator Guide

Order one guide per trainer. The Facilitator Guide is organized into two parts. Part 1: Understanding Conflict Strategies Inventory provides all the information you need to familiarize yourself with the product and get started, including a thorough assessment overview. Part 2: Facilitating Conflict Strategies Inventory contains detailed instructions for administering the assessment and leading the workshop as a facilitator. This Facilitator Guide also features an HRDQue Card, Conflict Strategies Inventory Poster, and replicas of the Assessment and Workbook.

Additional digital Facilitator Support Materials are delivered via email upon order completion. This includes a Certificate of Achievement, Learning Overview, Role Cards, Skit Cards, Theory Background, Workshop PowerPoint Slide Deck, Program Evaluation, and a sample copy of the Online Assessment Report.

Workbook 5-Pack

Order one pack for up to five participants. A comprehensive Conflict Strategies Inventory takeaway includes critical content, worksheets, forms used during the workshop, and additional tools for on-the-job use. 

Print Assessment 5-Pack

Order one pack for up to five participants. The print assessment is ideal for facilitators who prefer to oversee the scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

Online Assessment

Order one per participant. The online assessment is administered to participants through the HRDQ Assessment Center and includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.

HRDQue Card 5-Pack

Order one pack for up to five participants. A reminder card for participants outlining the key takeaways from the workshop to help them strengthen their commitment to accountability.

Poster

Order one per trainer. The full-color poster can be used as a quick reference and visual aid during the workshop. The reverse side features the HRDQ Experiential Learning Model.

QuickStart Train-the-Trainer (QST)

QST is a convenient, one-hour virtual coaching session for first-time facilitators of this product. You'll receive personalized, one-on-one coaching with a subject matter expert who will get you up to speed quickly and accurately so you can confidently step into the onsite. We'll answer all your questions about the facilitation of the product. You can add additional coaching hours as needed. Your coaching session can be provided by telephone or video call at a time of your choosing.

Facilitators will also receive an HRDQ Certificate of Completion for completing the QuickStart session.

Eileen M. Russo, Ph.D., is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an MS in Social Psychology from the University of Pittsburgh, and a BA in Psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What's My Communication Style

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his BS in Communications media with an emphasis in Organizational Communication from the Indiana University of Pennsylvania. Mr. Eckler's areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, Ph.D., is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC. (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and the Journal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.