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Conflict Strategies Inventory

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Conflict Strategies Inventory successfully improves an individual's ability to handle conflict in the workplace. Based on more than 35 years of research, this training tool explores five different strategies: integrating, compromising, competing, smoothing, and avoiding.

Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict and are especially useful for training the millennial generation.

The online version of this assessment requires a subscription to the HRDQ Online Assessment Center.

How It Works

Conflict Strategies Inventory helps individuals discover their preferred conflict strategies and learn how to deal effectively with conflict. These five strategies include:

  1. Integrating
  2. Compromising
  3. Competing
  4. Smoothing
  5. Avoiding

The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management. Presented with 10 common workplace situations, individuals identify a preference for one of the five basic conflict strategies listed above. The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to one hour for the interpretation of results, debrief, and action planning.

Uses and Applications

Conflict Strategies Inventory has been designed to address the problem of conflict management. It is based on more than 30 years of research and development, combining the works of respected researchers in the conflict management field. Conflict Strategies Inventory helps participants navigate through a learning process that exposes their strengths and weaknesses and offers insight that will enhance their ability to handle conflict successfully. The tool can he used to:

  • Develop new approaches and solutions
  • Tackle recurrent conflict issues
  • Inspire interest and creativity
  • Introduce conflict management skills to teams

Learning Outcomes

By the end of this assessment, participants will be able to:

  • Pinpoint one's preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the integrating strategy
  • Learn and practice when to use alternative strategies
  • Create a development plan to put the learning into action

Product Details

Product Type: Self-assessment and classroom workshop

Target Audience: All individuals, especially those in the midst of a conflict

Measures: Preference for one of five conflict strategies


  • Integrating
  • Compromising
  • Competing
  • Smoothing
  • Avoiding

Time Required: Interpretation: One hour. Workshop: One to four hours

What to Order

Facilitator Guide: Order One Guide Per Trainer.

The Facilitator Guide is organized into two parts. Part 1: Understanding Conflict Strategies Inventory provides all the information you need to familiarize yourself with the product and get started, including a thorough overview of the assessment. Part 2: Facilitating Conflict Strategies Inventory contains detailed instructions for administering the assessment and leading the workshop as a facilitator. This Facilitator Guide also features an HRDQue Card, Conflict Strategies Inventory Poster, and replicas of the Assessment and Workbook.

Workbook 5-Pack: Order One Pack for Up to Five Participants.

A comprehensive takeaway that includes critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.

Paper Assessment 5-Pack: Order One Pack for Up to Five Participants.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

Online Assessment: Order One Per Participant.

The online assessment is administered to participants through the HRDQ Assessment Center and includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.

HRDQue Card 5-Pack: Order One Pack For Up to Five Participants.

A reminder card for participants outlining the key takeaways from the workshop to help them strengthen their commitment to accountability.

Poster: Order One Per Trainer.

The full-color poster can be used as a quick reference and visual aid during the workshop. The reverse side features the HRDQ Experiential Learning Model.

About the Authors

Eileen M. Russo, Ph.D. is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an MS in social psychology from the University of Pittsburgh, and a BA in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What's my Communication Style assessment.

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his B.S. in communications media with an emphasis in organizational communication from the Indiana University of Pennsylvania. Mr. Eckler's areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, Ph.D. is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and the Journal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.