Conflict Strategies Inventory

Starter Kit for up to 5 Participants
Select Components:

This conflict style assessment and training workshop is based on the Blake and Mouton Styles Grid to pinpoint an individual's preferred conflict strategy.

A combination self-assessment and workbook, Conflict Strategies Inventory improves an individual's ability to successfully handle conflict scenarios in the workplace. Based on more than 35 years of research, this training tool explores five different strategies: integrating, compromising, competing, smoothing, and avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict, and are especially useful for training the millennial generation.

  • Overview
  • Details
  • FAQ's
  • Authors
  • Resources

How It Works

Extensively updated and enhanced, the third edition features a fully revised, full-color facilitator guide, comprehensive participant workbook, new online assessment options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn't a better way to equip individuals with the knowledge and insight they need to address conflict in any situation.

The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management. Presented with 10 common workplace situations, individuals identify a preference for one of five basic conflict strategies: integrating, avoiding, smoothing, competing, and compromising. Scores reveal a "personal conflict strategies profile." The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to an hour for the interpretation of results, debrief, and action planning.

Learning Outcomes

  • Pinpoint one's preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the integrating strategy
  • Learn and practice when to use alternative strategies
  • Create a development plan to put the learning into action

Uses and Applications

  • Develop new approaches and solutions
  • Tackle recurrent conflict issues
  • Inspire interest and creativity
  • Introduce conflict management skills to teams

Product Details

Product Type: Self-assessment and classroom workshop

Target Audience: All individuals, especially those in the midst of conflict

Measures: Preference for one of five conflict strategies


  • Integrating
  • Compromising
  • Competing
  • Smoothing
  • Avoiding

Time Required: Interpretation: 1 hour, Workshop: 1 to 4 hours (optional)

What do I order?

Order one facilitator set per facilitator and one participant set per participant. Facilitator support materials will be available to you as a digital download link in your order confirmation.

About the Authors

Eileen M. Russo, Ph.D. is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an MS in social psychology from the University of Pittsburgh, and a BA in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What's my Communication Style assessment.

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his B.S. in communications media with an emphasis in organizational communication from Indiana University of Pennsylvania. Mr. Eckler's areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, Ph.D. is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and theJournal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.