Selling Essentials: What to Ask and How to Listen (RTL)

$599.00
SKU 2750E1SEWA
Selling Essentials: What to Ask and How to Listen (Business License for <5k employees*)
Purchase:

At one point in selling there is a time to shift the focus to the customer. Salespeople must keep the customer engaged, uncover their needs, learn their decision-making strategies, and know what not to say. They need to know what to ask and how to listen.

Selling Skills: What to Ask and How to Listen is a module of the Selling Essentials Training Series that shows salespeople how to ask the right questions, avoid communication shut downs, maximize business discussions, and learn valuable active listening skills that will move the customer relationship forward. They will be able to identify and implement proven strategies for listening and questioning clients about their business needs, leading to a sale and the maintaining a good relationship.

Learning Outcomes:

  • Discover the questions that uncover customer needs
  • Identify customer needs and challenges
  • Learn how to use active listening to better understand customers
  • Develop strategies for business discussions that get results

Program Contents:

  • Getting a Perspective on Listening
  • Questioning Skills
  • Listening Skills
  • What to Ask in the Business Discussion

Download Includes:

  • Virtual ILT, classroom ILT, and online self-study versions of each program
  • Includes Instructor Guides, Participant Guides, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation
  • All files delivered in MS Office format for easy customization

About the Reproducible Training Library

The RTL is a collection of 80+ customizable soft-skill programs for virtual or classroom instructor-led training and online self-study learning. Each title comes with versions for virtual instructor-led training, classroom instructor-led training and online self-study learning. You receive professionally developed and designed program materials for participants and facilitators so you're ready to train today. All material files are delivered in unlocked Microsoft Office format so you can also choose to customize the content or add your logo, anything you wish. The RTL is downloadable, customizable, reproducible, and flexible. Best of all, it's effective learning.

Buy in Quantity and Save!

If you're interested in 7 or more titles, why not consider the RTL Complete Collection? You'll get access to all RTL programs for one low entry price.

*Choosing the Correct License

All licenses are one (1) year term from date of purchase. At the term's end you must either renew license or discontinue all use of the content. Please read the RTL End-User Agreement (opens new tab) before purchase. Contact us if you have any questions.

  • Business - For unlimited use within an organization employing less than 5,000 people at one or more direct operating locations. EULA does not permit use outside the organization, e.g. partners, distributors and consultants.
  • Corporate - For unlimited use within an organization and its subsidiaries employing 5,001-10,000 people across the entire organization. EULA does not permit training outside the organization, e.g. partners, distributors and consultants.
  • Enterprise - For unlimited use within a top-level organization, its subsidiaries, partners, and distributors employing more than 10,000 people across the enterprise. EULA permits training of all legally connected entities.