Conflict is inevitable. How you handle it determines your success. Training for conflict resolution is your key to coming out ahead of conflict, and the Conflict Strategies Inventory shows you how.

Backed by over 35 years of research, Conflict Strategies Inventory explores five conflict strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding.

Most importantly,Conflict Strategies Inventory helps you identify your typical conflict response, understand the potential outcomes of each strategy, and practice skills that lead to improved communication, quicker issue resolution, stronger working relationships, and increased team productivity.

Take action today – equip your team with the Conflict Strategies Inventory and experience stronger communication, faster resolutions, and more productive teamwork.

Conflict Strategies Inventory helps individuals discover their preferred conflict strategies and learn to deal with conflict effectively.

These five strategies include:

• Integrating
• Compromising
• Competing
• Smoothing
• Avoiding

In 10 workplace scenarios, learners indicate their preferred conflict strategies from the 5 listed options.

The self-assessment takes approximately 25 minutes to complete, and we recommend allowing up to 1 hour to interpret the results, debrief, and develop an action plan.

By the end of this training for conflict resolution, participants:

• Pinpoint one's preferred strategy for managing conflict.
• Discover the five different ways people respond to conflict.
• Understand how and when to utilize the integrating conflict strategy.
• Learn and practice when to use alternative strategies.
• Create a development plan to put the learning into action.

Conflict Strategies Inventory addresses conflict management. It draws on over 35 years of research and development, grounded in the work of respected conflict management researchers.

Participants identify their strengths and trouble spots, gaining insights to improve the way they approach and handle conflict.

The training for conflict resolution can be used to do the following:

• Develop new approaches and solutions
• Tackle recurrent conflict issues with creative strategies
• Inspire interest and creativity
• Introduce conflict management skills to teams

Facilitator Guide

Order one guide per trainer. The Facilitator Guide is organized into two parts. Part 1: Understanding Conflict Strategies Inventory provides all the information you need to familiarize yourself with the product and get started, including a thorough assessment overview. Part 2: Facilitating Conflict Strategies Inventory contains detailed instructions for administering the assessment and leading the workshop as a facilitator. This Facilitator Guide also features an HRDQue Card, Conflict Strategies Inventory Poster, and replicas of the Assessment and Workbook.

Additional digital Facilitator Support Materials are delivered via email upon order completion. This includes a Certificate of Achievement, Learning Overview, Role Cards, Skit Cards, Theory Background, Workshop PowerPoint Slide Deck, Program Evaluation, and a sample copy of the Online Assessment Report.

Workbook 5-Pack

Order one pack for up to five participants. A comprehensive Conflict Strategies Inventory takeaway includes critical content, worksheets, forms used during the workshop, and additional tools for on-the-job use.

Print Assessment 5-Pack

Order one pack for up to five participants. The print assessment is ideal for facilitators who prefer to oversee the scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

Online Assessment

Order one per participant. The online assessment is administered to participants through the HRDQ Assessment Center and includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.

HRDQue Card 5-Pack

Order one pack for up to five participants. A reminder card for participants outlining the workshop's key takeaways to help them strengthen their commitment to accountability.

Poster

Order one per trainer. The full-color poster can be used as a quick reference and visual aid during the workshop. The reverse side features the HRDQ Experiential Learning Model.

QuickStart Train-the-Trainer (QST)

QST is a convenient, one-hour virtual coaching session for first-time facilitators of this product. You'll receive personalized, one-on-one coaching with a subject matter expert who will get you up to speed quickly and accurately so you can confidently step into the onsite. We'll answer all your questions about the facilitation of the product. You can add additional coaching hours as needed. Your coaching session can be provided by telephone or video call at a time of your choosing.

Facilitators will also receive an HRDQ Certificate of Completion for completing the QuickStart session.

Eileen M. Russo, Ph.D., is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an MS in Social Psychology from the University of Pittsburgh, and a BA in Psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What's My Communication Style

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his BS in Communications media with an emphasis in Organizational Communication from the Indiana University of Pennsylvania. Mr. Eckler's areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, Ph.D., is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC. (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and the Journal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.

The recently updated print assessment features a colorized interior, clearer content organization, and an updated design to make learning more engaging and navigation easier.