How It Works
The Learning to Listen self-assessment is available in both online and printed formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of "almost always" to "almost never." Results reveal an overall listening effectiveness score as well as subscores in three dimensions: staying focused, capturing the message, and helping the speaker. The inventory takes approximately 10 minutes to complete, and we recommend you allow about an hour for the interpretation of results.
In addition to the Paper Assessment, the Learning to Listen Facilitator Guide includes all the tools you need to lead a half-day session. The third edition also offers online assessment options for individual users, self-study learning that features a comprehensive interpretation of results, the listening model, a review of responses, and development exercises to help improve performance.
Uses & Applications
Learning to Listen can be used as the centerpiece of a stand-alone workshop on listening skills. It can also be incorporated into broader training programs on topics such as:
- Performance coaching
- Customer service
- Needs assessment
- Selling skills
- Giving and receiving feedback
By the end of this workshop, participants will:
- Determine listening effectiveness in three dimensions
- Explore the visible and invisible aspects of listening
- Learn what it takes both physically and mentally to listen
- Understand common barriers to effective listening
- Create a plan to put new skills into immediate action
Also see the classroom version of this assessment.