Navigating Difficult Conversations Customizable Courseware
Deliver Your Message with Poise, Empathy, and Resolve
Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.
Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in tricky situations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry out, and close difficult conversations in the most productive manner. It leads them to embrace – rather than fear – confrontation and produces long-lasting benefits for both the employee and organization.
Not sure if Navigating Difficult Conversations is right for you? Click below for a free course preview and take advantage of 15% off your order!
Learning Outcomes
By the end of the course, participants will:
- Understand the nature of difficult conversations and what it takes to handle them.
- Identify the seven stages of handling difficult conversations.
- Use empathy in a way that minimizes negative responses and strengthens relationships.
- Apply best practices for preparing, initiating, and delivering the conversation.
- Discover how to generate solutions and bring the conversation to a close.
Program Contents
- What Conversations are Difficult?
- What Does it Take to Handle a Difficult Conversation?
- Stages of a Difficult Conversation
- Preparing for a Difficult Conversation
- Getting the Conversation Started
- Carrying Out the Conversation
What's Included
Subscribe now and you can download, customize, and train your team today! You'll receive course files for virtual, classroom, and self-study training. Courses are ready to train or completely customizable. Your download will include:
- Virtual ILT version
- In-Person Classroom ILT version
- Self-study e-Learning version
- Facilitator Guide
- Participant Guide
- PowerPoint Presentation
- PowerPoint e-Learning Course
- Course Overview
- Learning Summary
- Learning Materials
- Action Plan
- Course Evaluation
Additional Information
Difficult conversations are unavoidable at work and can cause stress and damage relationships if not handled well. Follow along with training expert Gary Turner as he shows how Navigating Difficult Conversations can be used to effectively handle difficult conversations, reduce stress, boost confidence, improve relationships, and enhance productivity.
About the Reproducible Training Library
This course comes from HRDQ's Reproducible Training Library (RTL), a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. Each title includes digital document files for facilitator and participant materials provided in unlocked Microsoft Office format. You can download, customize, and deliver training today. The comprehensive library includes over 90 soft-skills training courses. For example, you can pay attention to training on emotional intelligence.
If you're interested in more than a handful of courses, we recommend you consider buying the Complete Collection for its greater number of courses and significantly reduced cost per course.
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Your purchase of RTL courses is a subscription license for use within your organization for one year. With your active subscription you may continue to use the RTL content. You'll also receive any updates to the content. Your subscription will renew automatically until you choose to cancel.
When making your purchase, choose the correct subscription. Your subscription is determined by your organization's total number of persons employed, not the number of persons you intend to train. Our pricing model makes the purchase price fair for different sizes of organizations. Note the RTL is not available for sale to training companies or consultants.
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Questions?
Contact us with your questions about this course or the entire Reproducible Training Library by calling us at 800-633-4533 or clicking the chat icon at the bottom right of this page.