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Navigating Difficult Conversations Customizable Courseware

$599.00
SKU 2750E1NDC
$599.00

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Deliver Your Message with Poise, Empathy, and Resolve

Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in tricky situations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry out, and close difficult conversations in the most productive manner. It leads them to embrace – rather than fear – confrontation and produces long-lasting benefits for both the employee and organization.

Not sure if Navigating Difficult Conversations is right for you? Click below for a free course preview and take advantage of 15% off your order!


Learning Outcomes

By the end of the course, participants will:

  • Understand the nature of difficult conversations and what it takes to handle them.
  • Identify the seven stages of handling difficult conversations.
  • Use empathy in a way that minimizes negative responses and strengthens relationships.
  • Apply best practices for preparing, initiating, and delivering the conversation.
  • Discover how to generate solutions and bring the conversation to a close.

Program Contents

  • What Conversations are Difficult?
  • What Does it Take to Handle a Difficult Conversation?
  • Stages of a Difficult Conversation
  • Preparing for a Difficult Conversation
  • Getting the Conversation Started
  • Carrying Out the Conversation

What's Included

Subscribe now and you can download, customize, and train your team today! You'll receive course files for virtual, classroom, and self-study training. Courses are ready to train or completely customizable. Your download will include:

  • Virtual ILT version
  • In-Person Classroom ILT version
  • Self-study e-Learning version
  • Facilitator Guide
  • Participant Guide
  • PowerPoint Presentation
  • PowerPoint e-Learning Course
  • Course Overview
  • Learning Summary
  • Learning Materials
  • Action Plan
  • Course Evaluation


Additional Information

Difficult conversations are unavoidable at work and can cause stress and damage relationships if not handled well. Follow along with training expert Gary Turner as he shows how Navigating Difficult Conversations can be used to effectively handle difficult conversations, reduce stress, boost confidence, improve relationships, and enhance productivity.

About the Reproducible Training Library

This course comes from HRDQ's Reproducible Training Library (RTL), a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. Each title includes digital document files for facilitator and participant materials provided in unlocked Microsoft Office format. You can download, customize, and deliver training today. The comprehensive library includes over 90 soft-skills training courses. For example, you can pay attention to training on emotional intelligence.

If you're interested in more than a handful of courses, we recommend you consider buying the Complete Collection for its greater number of courses and significantly reduced cost per course.

With the Complete Collection, you also receive new titles as they are released plus any revisions to existing titles, all at no additional charge. The Complete Collection puts a full soft-skills curriculum at your fingertips. The time saved on development and sourcing content from other providers alone is worth the cost of the subscription.

The RTL Is a Subscription Product

Your purchase of RTL courses is a subscription license for use within your organization for one year. With your active subscription you may continue to use the RTL content. You'll also receive any updates to the content. Your subscription will renew automatically until you choose to cancel.

When making your purchase, choose the correct subscription. Your subscription is determined by your organization's total number of persons employed, not the number of persons you intend to train. Our pricing model makes the purchase price fair for different sizes of organizations. Note the RTL is not available for sale to training companies or consultants.

  • Business License – Less than 5,000 employees
  • Corporate License – Between 5,000-10,000 employees
  • Enterprise License – More than 10,000 employees

How to Complete Your Purchase

Your license is determined by your organization's total number of persons employed, not the number of persons you intend to train. Simply select the appropriate subscription for your organization, add to cart, and check out. Payment for your subscription is with credit card only. 

Upon receipt of payment and approval of your license, you will receive an email with links to download your files. All files are provided in unlocked Microsoft Office format.

Note: Digital content is not returnable. Contact us with questions before making your purchase. We're happy to assist!

Annual Renewal Required for Continued Use

Your subscription license permits unlimited use of RTL content for one year from date of purchase per the terms of the EULA. Your subscription will automatically renew on the anniversary of your purchase. If you choose not to renew your subscription, all licensed content, including customized versions, must be deleted and all use discontinued.

Upgrade to the Complete Library Anytime

If you purchase single RTL titles and wish to upgrade to the Complete Collection, we'll credit your library purchase for single title purchases. Contact us for details.

End User License Agreement (EULA)

By purchasing the RTL you agree to the terms of the End User License Agreement (EULA). Review the terms of this agreement before making your purchase. The RTL is sold as an annual subscription for use by an organization for the training of its employees. The library may not be distributed, sold, shared, rented, or loaned. Digital content from HRDQ is not returnable. 

Training Companies Are Not Eligible

The RTL may not be purchased by consultants or training providers intending to use the content to train other organizations. Instead, training providers may direct their corporate clients to subscribe to the RTL through their unique HRDQ Affiliate Network link so the training provider receives a commission on the purchase. Training providers typically assist their client in customization and delivery of the content. The license to the content remains with the purchaser.

Questions?

Contact us with your questions about this course or the entire Reproducible Training Library by calling us at 800-633-4533 or clicking the chat icon at the bottom right of this page.

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