The HRDQ Blog

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  • Top Customer Service Training Ideas

    Top Customer Service Training Ideas

    Every single employee in your organization represents your brand and is responsible for how customers perceive it daily. It’s essential to make sure your customer-facing employees are equipped with the tools and know-how to create an exceptional customer experience. Here...

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  • Innovative Leadership Training Topics For 2019

    Innovative Leadership Training Topics For 2019

    The business landscape is continually changing with thousands of new start-ups forming every year. Some of these disruptors, like Airbnb or Lyft, are entirely transforming their industries. Things are just as volatile in the workplace, with companies continuously reinventing themselves...

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  • How to Change Organizational Culture Successfully

    How to Change Organizational Culture Successfully

    Running a thriving business means mastering its culture—a task that's not as easy as it seems. According to Deloitte's Global Human Capital Trends Report, 82% of organizational leaders view a strong culture as a potential competitive advantage—but only 19% feel...

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  • How to Measure ROI for Training Programs

    How to Measure ROI for Training Programs

    You know how valuable training can be for your employees. And the numbers back it up. In fact, a recent Accenture study found that every dollar spent on training got a $4.53 return.1 That’s an ROI of 353%! But your...

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